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What a pilot looks like

Measured results, published with permission.

We publish outcomes only after a pilot has a measured baseline and client approval. Until then, this is the pattern we use.

Onboarding and access requests

Pilot pattern (illustrative)

01 · Problem

Onboarding and access requests stall in a shared inbox. Each one depends on someone remembering the steps.

02 · Approach

Deterministic orchestration for those ticket types, with human fallback for exceptions and a full audit log.

03 · Outcome

Time-to-complete
[metric]
Tickets handled without a human
[metric]
Escalation rate
[metric]

Each metric is measured against a baseline taken before the pilot starts.

Coming after the first pilot

  • Not yet measured

    Leadership reporting

    A recurring leadership report rebuilt from client data.

    Hours to assemble
    Not yet measured
    Time from report to decision
    Not yet measured

  • Not yet measured

    Microsoft M365 service workflow

    A request workflow built on Teams and Power Platform.

    Requests completed automatically
    Not yet measured
    Escalation rate
    Not yet measured

Be the first measured pilot.

We set the baseline together, then report what changed.

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